Question 1

What's the difference between on-site and off-site shredding?

Accepted Answer

On-site: a mobile shredding truck comes to your location and destroys documents while you watch. Off-site: locked containers are picked up and transported to our secure facility for processing. On-site costs more but provides immediate witnessed destruction. Both produce Certificates of Destruction.

Question 2

Do I need to remove staples, paper clips, or binder clips?

Accepted Answer

No. Our industrial shredders handle staples, paper clips, small binder clips, and most binding materials. For large binders, we remove the rings and covers before shredding the contents. This saves your team significant prep time.

Question 3

What security level do you shred to?

Accepted Answer

Standard service is cross-cut to DIN 66399 P-4 (particle size max 160 mm²), which satisfies most regulatory requirements. For classified or highest-security documents, we offer P-5 and P-6 shredding with smaller particle sizes.

Question 4

How is pricing structured?

Accepted Answer

Recurring service: flat monthly fee based on number of containers and pickup frequency. One-time purges: priced per box or per pound. On-site service adds a truck trip charge. We provide exact pricing upfront.

Question 5

Are your drivers background checked?

Accepted Answer

Yes. All drivers and technicians undergo criminal background checks, drug screening, and are bonded and insured. NAID AAA certification requires documented employee screening procedures.

Question 6

Can you shred non-paper items?

Accepted Answer

Yes. We shred credit cards, ID badges, branded packaging, product samples, and other proprietary physical materials. Hard drives and electronic media require our data destruction service for proper handling.

Question 7

What happens to shredded paper?

Accepted Answer

Shredded paper is baled at our facility and shipped to domestic paper mills for recycling into new paper products. We provide diversion metrics if you need them for sustainability reporting.

Question 8

Do you provide a Certificate of Destruction?

Accepted Answer

Every job — whether a one-time purge or a recurring pickup — produces a Certificate of Destruction documenting the date, method, security level, and approximate weight of material destroyed.

Shredding Services — Frequently Asked Questions