Question 1

What electronics do you accept for recycling?

Accepted Answer

We accept virtually all electronic equipment: computers, laptops, monitors (including CRTs), cell phones, tablets, printers, servers, networking equipment, UPS systems, cables, peripherals, POS terminals, and AV equipment. If it has a circuit board or a plug, we can probably recycle it.

Question 2

Is data destroyed before recycling?

Accepted Answer

Yes. All data-bearing devices (hard drives, SSDs, phones, tablets, tape media) undergo NIST 800-88 compliant data destruction before any material recovery. You receive a Certificate of Destruction documenting the method, date, and serial number of each device.

Question 3

What certifications should I look for?

Accepted Answer

R2 (Responsible Recycling) and e-Stewards are the gold standard. They certify that downstream processors follow documented procedures for data security, environmental management, and material handling. Our network holds both certifications plus ISO 14001.

Question 4

Can you handle CRT monitors and TVs?

Accepted Answer

Yes. CRTs contain 4-8 pounds of lead each and require specialized handling. We process them through licensed facilities that recover the lead and glass. CRTs typically carry a per-unit processing fee due to the hazardous material content.

Question 5

Is there a cost for e-waste recycling?

Accepted Answer

Standard IT equipment (computers, laptops, servers, phones) is typically free to recycle. Items with negative commodity value (CRT monitors, some printers, non-working UPS batteries) may have a per-unit fee. We provide a detailed quote upfront.

Question 6

What happens to the materials recovered?

Accepted Answer

Circuit boards go to precious metal refiners (gold, silver, palladium recovery). Copper is extracted from wiring. Aluminum and steel housings go to metal recyclers. Plastics are sorted by resin type for reprocessing. Nothing is exported to developing countries.

Question 7

Can you track individual assets?

Accepted Answer

Yes. Our ITAD service tracks every device by serial number from your facility through data destruction and final disposition. The asset disposition report provides a complete audit trail for your IT asset management and compliance records.

Question 8

How quickly can you schedule pickup?

Accepted Answer

Most pickups are scheduled within 3-5 business days. Expedited and same-week service available in major metros for office moves, lease expirations, and urgent decommissions.

Electronics Recycling — FAQ